Refund Policy — The Luxury Tour

In short: if your single video isn't delivered within 24 hours of your photo upload, you get a full refund. If we can't make a good video from your photos, you get a full refund. Once a video is delivered as described, it can't be refunded, but you get one small revision.

What you are buying

The Luxury Tour sells AI-generated cinematic property videos as a digital product. You upload photos of your villa, home, yacht or private jet, and you receive a finished digital video file (MP4) by download link.

The 24-hour guarantee

For a 1-video order, we deliver your video within 24 hours of receiving your photos through our upload form. If we miss that time, you can ask for a full refund. You may keep the video if it arrives later.

The clock starts when your photo upload is complete, not when you pay.

Packages of 3 and 15 videos

3 videos: delivered within 48 hours of your complete upload. If they are late, you can ask for a refund of every video not yet delivered.
15 videos: delivered in batches over about 7 days. If we miss the agreed schedule, you can ask for a refund of every video not yet delivered.
Videos already delivered as described are not refunded.

When we refund in full

Your video was not delivered on time, as described above.
Your photos can't be turned into a good video (for example, they are too blurry or too dark), and you'd rather not send new photos.
You paid but haven't uploaded your photos yet, and you ask to cancel.
You were charged twice for the same order by mistake.

When we don't refund

The video was delivered on time and matches what we describe on our website. Because it's a digital file, it can't be returned.
You changed your mind after the video was delivered.
You uploaded photos you don't have the rights to use.

If you're not happy with a delivered video, tell us. Every video includes one small revision, such as a different music track or text. If the file is broken or won't play, we'll fix it or refund you.

Discount codes

If you used a discount code (such as FIRST10), any refund is for the amount you actually paid.

How to ask for a refund

Email theluxurytourai@gmail.com within 7 days of your order, with the email address you used at checkout. We reply within 2 working days.

Payments are processed by our payment partner, Dodo Payments. Approved refunds go back to your original payment method. They usually show up within 5–10 working days, depending on your bank.